With BMC Remedy Service Management applications and our valiue added services, we can help your organization ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). We are a certified BMC Remedy Business Partenr and with Remedy Service Management products we help you implement industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.

The BMC Remedy Service Management portfolio includes the following IT Service Management product packages:

• BMC Service Level Management
• Advanced Event Management
• Service Impact Management
• BMC Remedy IT Service Management
• BMC Remedy IT Service Providers
• BMC Remedy Knowledge Management
• BMC Discovery

The portfolio also includes products to support your external call center, delivering the following product suite:

BMC Remedy Customer Service and Support
Finally, BMC Remedy Service Management delivers a flexible and scalable development platform for automating key Service Management business processes:

• Service Process Management
• BMC Remedy Service Management Overview

The BMC Remedy Service Management product portfolio has includes ARS (Action Request System) which basically is a programming language inside the tool that allows precise customization of the products and total connection to software components from other manufacturers. Grupo Arion is certified as an ARS developer and we can help customize any Remedy installation to suit the customer needs and translate business objectives into IT services.in